LATVIA – Supreme Court Department of Administrative Justice
The court upheld the decision of the Consumer Rights Protection Centre (CPC) to impose a fine of EUR 20,000 on mobile operator Tele2 for unfair business practices.
According to the Department of Administrative Cases, the Supreme Court of Justice upheld the regional court’s finding that Tele 2 had engaged in aggressive commercial practices by providing the consumer with an unsolicited service and thereby exercising disproportionate influence, as well as commercial practices incompatible with professional prudence.
Tele2 sent text messages to customers in 2020 and otherwise informed them that consumers, regardless of their chosen tariff plan, would be offered a new service «Unlimited Internet in Latvia» from June 1, 2020, for an additional fee of EUR 2.5 per month until the end of the year.
The court concluded that Tele2, by automatically connecting the service for an additional fee, without the consumer placing an order, violated the consumer’s rights under the regulations, in which case the consumer was not obliged to accept the service and pay for it.
Senate decision. Case No. SKA-1084/2022 (A420113721)